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Shipping

Our delivery charges to UK Mainland are tiered as follows:

   Standard Delivery: about 2-3 working days (Mon-Fri)
   £9.95 for orders below £19.99
   £4.95 for orders between £20.00 to £30.00
   £3.29 for orders between £30.01 to £49.99
   FREE DELIVERY on orders over £50.00
   Maximum weight for each order would be 30kg. Anything above this and you will be contacted with bulk shipment rates prior to order being processed.

Our delivery charges to Islands of Scotland, Highlands and Northern Ireland  are as follows:

   postcodes AB31-38, AB41-56, BT, HS, KA27-28, FK17-21, KW, PA20-78, PH15-50, ZE, IM, IV, TR21-25
   Standard Delivery is about 3-5 working days (Mon-Fri)
   £20.5 for orders below £19.99
   £20.5 for orders between £20.00 to £30.00
   £14.45 for orders between £30.01 – £49.99
   £7.85 on orders over £50.00
   Maximum weight for each order would be 30kg. Anything above this and you will be contacted with bulk shipment rates prior to order being processed.

All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched. This information is available by logging into ‘My Account’. You will receive an email when your items have been dispatched with an update as to when you will receive your order.

If you believe your parcel has been lost in the post, please contact our Customer Services team or Courier company to investigate what has happened to your parcel.

If you exceed 30KG in any one purchase we will contact you to discuss our Bulk Shipment rates. If you have any questions on this prior to placing your order, please contact us now to arrange a call back.

A. Please ensure you provide a correct and suitable delivery address for the specified delivery method. If delivery is failed due to incomplete or wrong address, no one in home, blocked access, telecom issue, etc, there would be additional charge for redelivery.

B. For rejected delivery, there would be £14 delivery charge for delivery and return delivery. It would be deducted from the refund.

Payment

We accept online payment of credit card, Visa and Master. 

You don’t need an account before you order. Just put the item into the trolley, and when you checkout, an account would be created for you.

Yes. Maneki Neko takes the security of your details and your privacy very seriously, and we secure your details using industry-standard security and encryption techniques for safeguarding.

Order & Returns

It needs to create an account to place an order. It is because you can easily track up your delivery status. 

Each order had the tracking number, you can click the function of tracking on the first page. Inputting the number, then you can track your order status.  

You are more than welcome to contact us through any of the following methods:

   Phone us on +44 (0)20-3838128838
   Email us at sales@manekineko.com

   Write to us at Unit 1, 24 Matha Road, Barking, UK